Faq

No, is a private tour with your own driver. Nobody else will take part in your tour except you and your family or friends! We are young and enthusiastic, eager to see this company grow day by day! The vehicles are new and well-maintained, our drivers are always courteous and at Your disposal for any request. In addition to that, we are part of a network of charterers with drivers so that we can always satisfy any request for any Italian destination. Moreover, thanks to our travel agency, we can easily arrange hotels, flights, trains reservations, etc.. tuscany in tour - david - florenceWhat are the advantages of a "Tuscany in Tour" service" ? - It 's a service available 24 hours a day for 365 days a year. - It is licenced to enter in any central areas, even forbidden to normal transit (the so called ZTL), often also pedestrian areas in any italian town or village. - Booking a "Tuscany in Tour" service You always know in advance how much You pay. - The "Tuscany in Tour" service has no meter, the price is guaranteed, and very often it costs less than a taxi. - The "Tuscany in Tour" is an ongoing service, there are no shifts, and if necessary it is possible to have always the same driver and the same car. - With a "Tuscany in Tour" service You'll avoid queues to take a taxi, even at the airport....!

Yes, our drivers speak fluent English, some are native speakers, as well as also having knowledge of Spanish, German and French. Upon request we provide escorts speaking almost any language.

The cars we use are all newly registered, safe, reliable to travel in comfort! Each car is equipped with municipal permission, and drivers are entitled by having passed specific exams. They are all equipped with air conditioned, radio cd, darkned windows for more privacy, leather seats, sat navigator, cell phone.

We are part of the travel Agency "Lost & Found Travel" for years in the tourist market: and this is why through our booking office it is possible to book any hotel, farmhouse, Spa, or else in Tuscany and throughout Italy. We can also provide for air, rail and ship reservations and ticketing. We are also entitled to reservations for events & shows throughout Italy, or we can help you reserve a table at any restaurant, or the entrance in museums, etc.etc...

Once received the application form, filled in any part, we will send You all the details as well as the cost, our "Terms & Conditions" and "Cancellation Policy". This itinerary can be safely deleted, changed or modified according to your specific needs, until your final confirmation that is when we receive the details of your credit card for secure your reservation. You'll then receive our voucher certifying the reservation, that You'll deliver to our driver at the beginning of the service.

The balance can be paid cash or by credit card through our cordless terminal. In this last case, however, we are obliged to apply a 3% extra. The driver will give You the receipt of Your payment.

Of course! If you have any preferred itinerary or You want to modify one of ours, there is absolutely no problem.

Of course, the important thing is that the new route remains of the same duration/date of the previous one. More details in our "Cancellation Policy".

Once the service is confirmed it is possible to change the date depending on availability. If a vehicle is available there is no problem, in case not we are obliged to apply penalties as per our "Cancellation Policy".

As requested from the Italian law, all vehicles are covered by insurance; the drivers have all the license and permits required.

The price (for vehicle and NOT for person!) pick up and drop off where and when required, a private air-conditioned vehicle with and an English speaking driver at your disposal for the whole duration of the service, including all taxes, tolls and gasoline. Our prices do not include meals, tips, entrance tickets to museums when required or other customers expenses.

In ports, trains stations or airports your driver will be waiting for you showing a sign with your name on it; if you stay in hotel he will look for you in the lobby; if you stay in a private house or villa, he will simply come to your address.

Families are welcome, that's why we can supply for baby seats (from 1 to 5 years age) and stroller, without any charge.

We only take an authorization on the card to guarantee funds availability, it will show as "Pending funds" if you check your credit card account statement. We will then only charge your card 15 days before the day of the ride, in case you decided to pay by credit card. In case you decided to pay by cash, the payment will be at the end of the service directly to the driver. For this last option, the credit card will be charged only in case of no-show, or cancellation after the dead line (as per our "Cancellation Policy")

No, but a credit card is required to guarantee your reservation.

Yes! You can pay with up to two cards per tour. Or multiple tours can be charged separately on separate cards.

Count on a tip in the amount of 10-15% of the tour price, if you are pleased with the service. (We're sure you will be!) Tips to your driver or guide are not included in the tour price.

Yes, if space is available for your confirmed vehicle. Example: If you confirmed a vehicle that seats eight people, you can invite others up to the limit of eight. Remember that prepaid entrance fees (if required) are only included for the original number you submitted with your reservation

We are happy to support bona fide travel professionals. Please send us an email with your agency name, phone number and Industry ID number and we will send you details as to how we can work together.

Yes, of course! If you book more than 1 daily tour we are pleased to offer you a 10% discont on the next tour!

We are not responsible for items left in the vehicle. Please be sure to inspect your belongings, the back of the vehicle and the trunk, before dismissing your chauffeur. As a courtesy to our clients, we will make any effort to locate your "lost" items. We will send them to you at you own expense, or your are welcome to have it picked up from our offices in Florence.

Yes you can. These tours are fully customizable. In fact we offer a varied list of optional activities to replace or add to the ones suggested on the tours. If you do not find what you are looking for on our list, we can make further arrangements just for you.

Custom trip planning is what we specialize in. Our tour designers will work with you to create the ideal trip for you based on your interests and budget. Knowledge and contacts are everything in coordinating a successful customized trip. We live here in Italy so we can handle all details, from the most basic to the most personalized request.

Once you contact us, and in case you want to customize the tour, your tour designer will work with you to create an itinerary that suits your needs and budget. Once you approve the program and confirm your dates, we will book the accommodations. At this point, or if you want to book one of our pre-designed tours, we require a 30% deposit to hold the space in the hotels. The final payment is due 45 days prior to your departure. A personalized and detailed day by day itinerary will be sent to you approximately two to three weeks prior to your departure with all necessary contact informations.

The USD or other currency will be calculated for the deposit at the applicable current exchange rate as per our currency broker. The balance is due on or before 45 days prior to the start of the program. The USD or other currency amount for the balance will be calculated at current exchange rates at the time of your payment.

Italy is a very safe country, renown for its warm friendly people. Having said that, you must use caution in large cities around tourist areas where tourists can become magnets for pick pockets. Common sense precautions will help you to avoid unpleasant situations.

If you are a Canadian or US citizen you need only a valid passport. The passport should be valid for six months after the date of travel. Other nationalities should check with the Italian Embassy or consular office for Visa requirements from their countries.

Italy is a year round destination. The climate is very moderate all year long but there is a winter, spring, and summer. April to end of June, and September to end of October, are the best months for weather. Not too hot or rainy. For bargains, off season is great - November to March and also the month of August for city hotels.

Whatever you choose to see in Italy will be worth while and a wonderful experience. However, for a first trip we would strongly suggest you visit the 3 main art cities; Rome: ideally 3 days to visit St. Peters, The Vatican & Sistine Chapel, and the Colosseum and Roman Forum. Florence: 2 days to see the main sites, 3 days if you want to visit the Uffizi Gallery which is one of the most important museums of the world, or if you want to take an excursion into the countryside. Venice: 2 days to take in the main sites and ambiance. Have a look at our Rome, Florence, Venice suggested tour.

In Italy the voltage is 220 and in North America it is 110. The electrical sockets are round not flat. So in order to use your personal appliance you need a conversion plug and if the appliance is not dual voltage, a converter. You can purchase a kit with everything you need from you local travel shop or in the luggage section of your local department store or at most airports. You should note that most of our hotels have hair dryers in the bathrooms.

Yes you can. You will need a 4 digit pin number. We suggest that you also bring with you some cash to start .

We offers a great selection of centrally located city hotels and charming country inns. We select our hotels from 3 -star to 5-star deluxe, based on cleanliness, friendliness and helpfulness of the staff, location, and best value for the dollar. Our staff visits hotels yearly to make sure that the standards remain high. Our clients benefit from our quality control checks and from our long standing relationship with our partner hotels.

We will be happy to work with clients who want to use their own hotels because of points or other reasons. However, we cannot vouch or be responsible for any problems with hotels not contracted by us directly.